LUCAS PRADEL
IV

RESUME

Lucas Pradel

Senior Technical Program Manager | Agentic AI, ML Observability & Platform Delivery

Profile
LinkedIn

Summary

Software engineer and PMP-certified technical program leader with 8+ years delivering agentic AI, AI/ML observability, SaaS, fintech, banking, and platform initiatives. Combines architecture, product judgment, delivery governance, vendor management, and measurable business outcomes across distributed engineering organizations.

Technical Skills

  • Agentic AI and LLM systems
  • AI/ML observability
  • Evaluations, replay, regression analysis, and generation tracing
  • RAG, embeddings, Qdrant, and Client Data Graphs
  • AI FinOps and model tiering
  • Databricks
  • Azure
  • Portkey
  • PydanticAI
  • Langfuse
  • APIs and platform integrations
  • TPM/PMO
  • Agile delivery
  • Risk, vendor, budget, and stakeholder management

Leadership Experience

Scorpion

01/2023 - Present

Senior Technical Project Manager - AI

Valencia, CA - Remote

  • Led AI Chat, Leads AI, Convert AI, and RevenueMAX across 50+ engineers and cross-functional partners; AI Chat sold 1,000+ packages and won product awards, while the broader AI portfolio generated millions in recurring revenue.
  • Built a PydanticAI investigation workflow using specialized sub-agents to identify correlation and session IDs, search Azure logs and Portkey traces, and summarize root cause; cut typical investigations from approximately 15 minutes to 2 minutes and weekly effort from 5 hours to 20 minutes.
  • Implemented evaluation, replay, and generation-tracing workflows to reproduce agent failures, compare model outputs, investigate regressions, and support evidence-based release decisions.
  • Led AI FinOps analysis for approximately 2.1 million monthly LLM requests and a $27K baseline, diagnosed growth to an approximately $48K run rate, and sponsored a four-call-to-one-call redesign plus validated model tiering.
  • Coordinated Client Data Graph and RAG delivery, Databricks transcript pipelines, website ingestion, embeddings, Qdrant retrieval, prompts, and APIs to ground AI responses and generate reviewable account-setting recommendations.

Refersion

05/2021 - 12/2022

Technical Project Manager / Scrum Master

New York - Remote

  • First TPM hire; built the PMO from zero and standardized intake, Jira workflows, risk management, reporting, and Agile delivery, reducing two-week sprint carryover by 75%.
  • Led Refersion Pay from discovery through delivery, coordinating product, engineering, design, customer success, operations, and compliance-sensitive U.S. affiliate payment and tax workflows.
  • Shipped Refersion Pay and Product Feed Discover for Shopify; the combined work drove a 40% increase in platform adoption among Shopify users.

Work Experience

Banco Popular Dominicano

01/2021 - 09/2021

Technical Project Manager - Functional Architecture

Santo Domingo, Dominican Republic - Remote

  • Led vendor selection, requirements, branch readiness, and wave-based Eflow deployment across 100+ branches, coordinating a five-person core team and approximately 20 vendor, executive, security, and operations participants; enabled real-time service monitoring and 96% excellent service ratings.
  • Coordinated Banco Popular Dominicano and Thales on an approximately $10M bio-sourced EMV card program expected to serve 10,000-20,000 premium customers, aligning vendor capabilities, card requirements, cybersecurity, procurement, operations, and regulated delivery dependencies.
  • Performed architecture and financial evaluations for 20+ software investments, leading build-versus-buy, purchase, and upgrade decisions across solution design, cybersecurity, integrations, procurement, risk, and business value.

S.I.I.

09/2018 - 01/2021

Project Leader

Santo Domingo, Dominican Republic

  • Owned roadmaps and client lifecycle for 11 banking accounts, including Banesco, Banco Caribe, Asociación Mocana, and Asociación Cibao, spanning mobile and internet banking, payments, transfers, authentication, onboarding, support, renewals, and incident escalation.
  • Coordinated a roughly 20-person product, engineering, and QA organization through 18+ Ionic releases for iOS and Android, managing Agile planning, QA, store submissions, production rollout, and post-launch monitoring; contributed to a 40% satisfaction improvement measured through app-store ratings, client reporting, and NPS.
  • Led Banesco Panama integration from discovery and approved design through UAT and production, connecting core-banking APIs to S.I.I.'s proprietary internet-banking API and aligning authentication, payloads, mappings, error handling, environments, security, testing, and ownership.

Consthera LLC

01/2018 - 09/2018

Product Manager

Santo Domingo, Dominican Republic

  • Coordinated a five-person team delivering a construction quantity-takeoff and cost-estimation SaaS product that converted project dimensions into quantities, material requirements, project budgets, and estimates for field operations.
  • Defined requirements and prioritization for model-based measurement and visualization workflows, translating construction cubication needs into user stories, acceptance criteria, QA plans, and release decisions.
  • Conducted root-cause analysis with construction users and translated findings into roadmap improvements and executive recommendations for a product used in day-to-day field operations.

Projects & Leadership

  • OpenAura

    Co-Creator

    Co-created an open-source CI/CD agent that analyzes code changes and generates technical, release, and stakeholder summaries.

  • Cámara TIC, Dominican Republic

    AI Division Lead and AI Committee Member

    Leads collaboration on practical and responsible AI adoption, education, and industry enablement.

  • PMI Dominican Republic Chapter

    Technology Volunteer

    Supports software-platform transition, requirements, integrations, migration planning, and stakeholder adoption.

Education

  • M.S., Engineering Management - University of Central Florida, Orlando, FL - In progress
  • B.S., Software Engineering - Instituto Tecnológico de Santo Domingo (INTEC), Santo Domingo, Dominican Republic

Honors

Courses & Certifications