Resume

Technical Project Manager / Scrum Master

New York - Remote

• ✓First TPM hire; built the PMO from zero and standardized intake, Jira workflows, risk management, reporting, and Agile delivery, reducing two-week sprint carryover by 75%.
• ✓Led Refersion Pay from discovery through delivery, coordinating product, engineering, design, customer success, operations, and compliance-sensitive U.S. affiliate payment and tax workflows.
• ✓Shipped Refersion Pay and Product Feed Discover for Shopify; the combined work drove a 40% increase in platform adoption among Shopify users.

Technical Project Manager - Functional Architecture

Santo Domingo, Dominican Republic - Remote

• ✓Led vendor selection, requirements, branch readiness, and wave-based Eflow deployment across 100+ branches, coordinating a five-person core team and approximately 20 vendor, executive, security, and operations participants; enabled real-time service monitoring and 96% excellent service ratings.
• ✓Coordinated Banco Popular Dominicano and Thales on an approximately $10M bio-sourced EMV card program expected to serve 10,000-20,000 premium customers, aligning vendor capabilities, card requirements, cybersecurity, procurement, operations, and regulated delivery dependencies.
• ✓Performed architecture and financial evaluations for 20+ software investments, leading build-versus-buy, purchase, and upgrade decisions across solution design, cybersecurity, integrations, procurement, risk, and business value.

Project Leader

Santo Domingo, Dominican Republic

• ✓Owned roadmaps and client lifecycle for 11 banking accounts, including Banesco, Banco Caribe, Asociación Mocana, and Asociación Cibao, spanning mobile and internet banking, payments, transfers, authentication, onboarding, support, renewals, and incident escalation.
• ✓Coordinated a roughly 20-person product, engineering, and QA organization through 18+ Ionic releases for iOS and Android, managing Agile planning, QA, store submissions, production rollout, and post-launch monitoring; contributed to a 40% satisfaction improvement measured through app-store ratings, client reporting, and NPS.
• ✓Led Banesco Panama integration from discovery and approved design through UAT and production, connecting core-banking APIs to S.I.I.'s proprietary internet-banking API and aligning authentication, payloads, mappings, error handling, environments, security, testing, and ownership.

Product Manager

Santo Domingo, Dominican Republic

• ✓Coordinated a five-person team delivering a construction quantity-takeoff and cost-estimation SaaS product that converted project dimensions into quantities, material requirements, project budgets, and estimates for field operations.
• ✓Defined requirements and prioritization for model-based measurement and visualization workflows, translating construction cubication needs into user stories, acceptance criteria, QA plans, and release decisions.
• ✓Conducted root-cause analysis with construction users and translated findings into roadmap improvements and executive recommendations for a product used in day-to-day field operations.